FishTankShop.com FAQs

Frequently Asked Questions

How long will it take for me to receive my order?

5-10 business days, most orders shipped same day from our warehouse.

Which methods of payment do you accept?

Visa, Mastercard, Discover, American Express

How much do you charge for shipping?

Click here to check shipping rates

Can my order be shipped to a PO box?

No, sorry for any inconvenience, but UPS and FedEx will not ship packages to P.O. boxes.

Can I place my order over the phone?

Yes. Just call us at 1-888-697-9885 Monday – Friday 9 a.m. – 5 p.m. MST.

How can I be sure of the quality of the product I order?

Every item we sell is guaranteed. We’ve been satisfying our customers for over ten years with quality products guaranteed by select manufacturers. Don’t be fooled by cheaper products, that will cost you more in the long term.

How do I exchange or return an item?

Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at FishTankShop.com an enjoyable one.

Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

* Notice: Some products such as custom made items cannot be returned or exchanged unless item was received defective, damaged or broken.

Canceling Your Order
If you have placed an order and would like to cancel it, please call us at 1-888-697-9885 within FOUR hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

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